cvk4 Privacy Policy – How We Handle Your Personal Data

Privacy at cvk4 – The Key Principles

cvk4 ("the Platform", "we", "us") operates as a responsible data controller with respect to the personal information of all registered players and website visitors. This Privacy Policy has been prepared in accordance with applicable data protection principles and describes our practices in plain, straightforward language so that every player — wherever they are in Bangladesh — can clearly understand how their data is handled.

By creating an account on cvk4 or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the Platform.

What Personal Information We Collect

cvk4 collects personal information that is necessary for the operation of a secure and compliant online gaming platform. We collect information in the following categories, each for a clearly defined purpose related to account management, regulatory compliance, payment processing, and the delivery of gaming services to players across Bangladesh.

We collect this information directly from you during registration and ongoing account use, automatically through cookies and similar tracking technologies when you browse the Platform, and from third-party payment processors (such as bKash, Nagad, and Rocket) when you make a deposit or request a withdrawal.

How cvk4 Uses Your Personal Information

cvk4 processes your personal data only for purposes that are lawful, necessary, and proportionate to the operation of a regulated online gaming platform. We do not process your data for any purpose beyond those listed below without first obtaining your explicit consent.

Who We Share Your Information With

cvk4 does not sell, rent, or trade your personal information to third parties for commercial purposes. We disclose player data only in the limited circumstances described below, and only to parties who are bound by appropriate confidentiality and data protection obligations.

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data necessary to process your deposit or withdrawal request.
• Game providers: certified game studios such as Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Ezugi may receive limited technical and session data required to deliver their games on the Platform.
• Legal authorities: cvk4 will disclose player data to law enforcement, regulatory bodies, or government agencies in Bangladesh when required to do so by applicable law, court order, or where disclosure is necessary to prevent a serious threat to safety or security.
• Business operations: service providers acting on our behalf — such as IT infrastructure, cybersecurity, analytics, and customer support platforms — may process data on our behalf under strict contractual data-processing agreements.

Cookies and Tracking Technologies

cvk4 uses cookies and similar technologies to operate the Platform, remember your preferences, keep your session secure, and analyse how players interact with our site. A cookie is a small text file placed on your device by a website. Cookies do not contain executable code and cannot install software on your device.

Types of cookies we use

• Essential cookies: required for the Platform to function correctly. These cookies enable you to log in, navigate between pages, and use core features. They cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: used to collect anonymised data on how players use the Platform — such as which pages are visited most, how long sessions last, and where technical errors occur. This data helps us improve the Platform for all users.
• Preference cookies: used to remember settings you have chosen, such as your preferred language version of the site, so you do not need to reset your preferences on each visit.

You can manage or disable cookies through your browser settings. Please be aware that disabling essential cookies may prevent certain features of the Platform from functioning correctly. For mobile browsers on Android and iOS, cookie preferences can typically be found in the browser's privacy or settings menu.

How We Protect Your Data

cvk4 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmissions between your device and the Platform are protected by SSL (Secure Socket Layer) encryption. Account passwords are stored using industry-standard hashing algorithms and are never stored in plain text.

Access to player data within cvk4 is restricted on a strict need-to-know basis. Only authorised personnel whose job functions require access to personal data are permitted to view or process it. All staff with access to personal data are subject to confidentiality obligations. Our platform infrastructure is hosted on secure servers with regular vulnerability assessments and penetration testing conducted by qualified security professionals.

How Long We Keep Your Data

cvk4 retains personal data only for as long as it is necessary for the purposes for which it was collected or as required by applicable legal and regulatory obligations. The specific retention periods we apply are as follows: account data and identity verification documents are retained for a minimum of five years following account closure to satisfy anti-money-laundering and responsible gaming compliance requirements; transaction records are retained for a minimum of five years; technical and gaming session data is retained for up to two years for security and audit purposes; marketing preference data is retained until you withdraw your consent or close your account.

When personal data is no longer required for any lawful purpose, cvk4 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical analysis and Platform improvement purposes.

Your Data Protection Rights as a cvk4 Player

cvk4 respects your rights over your personal data. The following rights are available to all registered players. To exercise any of these rights, please contact our support team at [email protected] with your account details and the specific right you wish to invoke. We will respond to all verified requests within a reasonable timeframe.

We will handle all data rights requests in good faith. Please note that certain rights may be limited where we have overriding legal obligations — for example, we cannot delete transaction data that we are legally required to retain for anti-money-laundering compliance. We will always explain the reason if we are unable to fulfil a request in full.

Children and Minors – 21+ Policy

The cvk4 platform is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data belonging to any person under the age of 21. If we become aware that an account has been registered by or is being used by a minor, that account will be immediately suspended, all funds will be returned to the depositing payment method, and any gaming activity conducted by the underage user will be voided.

Parents and guardians in Bangladesh who are concerned about a minor accessing gambling websites are advised to install reputable parental control software on shared devices and to ensure that account login credentials for any online platform are kept private. If you have reason to believe that a child has accessed or registered on cvk4, please contact us immediately at [email protected] and we will investigate and act without delay.

Changes to This Privacy Policy and How to Contact Us

cvk4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, the "Last updated" date at the top of this page will be revised accordingly. We recommend that you review this Privacy Policy periodically to remain informed of how we protect and handle your personal data.

Continued use of the cvk4 platform after any amendment to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must stop using the Platform and may request account closure by contacting our support team. Your data will then be handled in accordance with our retention obligations as described above.